CD (UK) Limited is a company registered in England and Wales. Our head office address is Wakefield House, Gildersome Spur, Wakefield Road, Morley, Leeds, LS27 7JZ.
CD (UK) Limited has four trading names (in addition to ‘CD (UK) Limited’) which are Silverline Cooker Hoods, Air Uno, Compair Ducting and Stellar Stainless Steel Worktops.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed which is often known as anonymous data.
You can visit this Website and find information about our products without telling us who you are and without providing any personal data other than Technical Data (as described below). Please note, however, that if you do not provide the minimum necessary data requested in some parts of the Website then we may not be able to sell you products and/or provide you with certain services and information, for example if you do not provide us with a valid email address to respond to a query then we will be unable to respond to you.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Where you are a consumer we may also collect, use, store and transfer the following:
Where you are a business we may also collect, use, store and transfer the following:
CD (UK) Ltd may also collect aggregated statistics about our customers, sales, traffic patterns, and related site information. We may provide this information to other companies that we know and trust, but these statistics will not include any information from which you can be personally identified.
We may collect personal data about you in several ways including through:
Where you work within a business and you interact with our social media pages, for example by following our Facebook page or liking one of our posts, we sometimes use Business Details and Key Business Contacts received via that social media platform to check whether you are a new business customer. Where you are a potential new business customer we may get in touch via that social media platform to ask if you are happy for us to use your Business Details and Key Business Contacts for our other marketing activities. For example we may message you on Facebook asking if you would like to receive our newsletters via email. Further details about our marketing activities can be found in the Collecting Personal Data section explaining why CD (UK) Ltd might collect personal data.
Where you are an existing customer we may include information about your social media interactions with us on our CRM system.
Ordering a product or requesting a service. Where you place an order for a product or request a service from us we will use your personal data to fulfil our contractual obligations to you. This may include Order Details, Invoices, Delivery Notes, Consumer Contact Details and Business Details as applicable. We also hold some of this information following the transaction to comply with our legal obligations, for example holding information about transactions for tax purposes.
Due diligence checks. Where you are a business we may carry out due diligence checks which are necessary for our legitimate interests to make business decisions such as deciding credit limits for customers. This data includes Business Details, Due Diligence Details, Proforma Account Application Data and Credit Facilities Application Data and may include personal data relating to individuals involved in that business.
Requests and queries. We use personal data to respond to requests and queries received from customers and prospective customers, the data we use to do this includes Consumer Contact Details, Business Details and Key Business Contacts. We do this as it is necessary for us to take these steps prior to entering into a contract with you, in performance of a contract we already have with you or for our legitimate interests to provide our customers or prospective customers with a high level of customer service.
Marketing. We sometimes carry out direct marketing activities to businesses but not to consumers. Some of this marketing does not involve the use of personal data (for example sending marketing by post to the registered office of a company, or email marketing to an email address which is not associated with a specific individual such as “info@…”. We may also carry our more personalised marketing using personal data such as Business Details, Key Business Contacts and Marketing Preferences as appropriate. We carry out marketing activities for our legitimate interests to identify potential new business customers and to grow and promote our business to existing business customers and prospective business customers. We may also carry out direct marketing activities to you where you have provided your specific consent for us to do this, for example by signing up to our newsletter online or by providing your contact details to us at an exhibition or show. When we send marketing by email we include an unsubscribe link.
If you do not wish to receive further marketing from us please let us know by contacting us using the details shown in the Contacting CDUK section or by clicking the unsubscribe link at the bottom of one of our emails.
Warranties. We use Warranty Registration Details in order to fulfil any product warranties. This may be because we have sold the product to you and have contractual obligations to you, or because we have been appointed by the manufacturer of the product to provide warranty services on its behalf, where doing so is in our legitimate interest in performance of that contract. Depending on the product and the requirements of the manufacturer this may involve us holding Warranty Registration Details provided at or around the point at which you purchased the product, asking for proof of purchase if you wish to make a warranty claim, or making use of the manufacturer’s warranty database.
Technical. As well as any personal data that you may give to us we may collect Technical Data to administer and protect our business and this Website (including data analysis, testing, system maintenance, support, reporting and hosting of data). This is necessary for our legitimate interests for running our business, provision of administration and IT services, network security and to prevent fraud.
CD(UK)Ltd may place information on your computer to allow us to identify you. This is not as sinister as it may sound and the information is often known as “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the Website and to compile statistical reports on website activity, and in certain circumstances allow the Website to perform more effectively for the visitor.
We will only use these cookies to look at information on your hard drive that was put there by a cookie from this Website and any cookies will be stored on your computer and not on this Website. We do not use third party cookies.
We may have to share your personal data with the parties set out below for the purposes set out in this section.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
As mentioned above, in limited circumstances we may share Warranty Registration Details with the manufacturer of a product you have bought for the purpose of fulfilling warranty obligations.
We do not transfer your personal data outside the European Economic Area (EEA). Should this change in the future we will let you know.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax or reporting requirements. We have set out more detail below about how long we consider it necessary to retain data for certain purposes.
By law and in order to answer any order queries or respond to any claims regarding orders or products including potential legal claims, we retain a record of some of the basic information about our customers and the orders made (including Order Details, Invoices and Delivery Notes). We retain this information for this purpose for a period of up to 7 years from the date of the relevant order.
This information is secured and access is further restricted to ensure these records are not used for any other purposes than to respond to such legal, accounting, tax and any other related order queries or claims if necessary.
We retain Warranty Registration Details for the lifetime of the relevant product warranty.
We may also retain Due Diligence Details for a period of up to 3 years from when the due diligence checks were carried out. If, after a period of 3 years, you have not place an order with us, or we no longer require this information for our legitimate interests described above, we will dispose of any Due Diligence Details we hold for you. Alternatively, if you continue to be our customer and we still require due diligence information for our legitimate interests we will renew and replace the Due Diligence Details held with up to date information and dispose of any old Due Diligence Details we hold for you.
We retain Credit Facilities Application Data and Proforma Account Application Data for a period of 7 from the date when this was provided to us. This information is secured and access is restricted to ensure these records are not used for any other purposes than those set out above.
In respect of our marketing activities we retain Business Details, Key Business Contacts and Marketing Preferences for the lifetime of our business relationship with you or until you ask us to remove or update this, see the Your Legal Rights section for further details. Should you change your Marketing Preferences or exercise any of Your legal rights we may retain limited information on a suppression list in order to ensure that we do not contact you again.
We may also retain Consumer Contact Details for a period of up to 12 months following responding to a query to ensure that we have a record of the query and the response should you need to clarify anything with us or should we need to evidence to the manufacturer of the product that we are complying with our obligations as its distributor.
In some circumstances you can ask us to delete your data: see Request erasure for further information.
We would kindly request that you are at least 18 for you to give us any personal data. If you are younger than 18 then please ask a parent or legal guardian for permission before making any enquiries to us.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you would like to unsubscribe from a marketing email sent to you, follow the ‘unsubscribe’ link and/or instructions placed (typically) at the bottom of the mail.
If you wish to exercise any of the rights set out above, please contact us using the details in the Contacting CDUK section below.
If you need further assistance or would like to make a comment, please e-mail firstname.lastname@example.org or contact us at the following address:
CD (UK) Ltd Wakefield House
Tel:0113 201 2258
Or, where your query relates to our Air Uno trading division please e-mail email@example.com or contact us at the following address:
Tel:0113 201 2258
CD (UK) Ltd is not required to appoint a data protection officer.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance